If you haven’t been paid the right amount, it’s important we know quickly so we can do something about it.
You may think you’ve been paid too little. There are a number of reasons why this might happen.
Not paid for overtime
If you haven’t been paid overtime, it could be that it wasn’t approved in time. If so, it will be in your next payslips.
Paid too much tax
If you think you’ve paid too much tax, it might be because you recently started working here and haven’t given us a P45 form or filled in a new starter form. See the New starters and P45 page to find out more.
If there’s any other problem with your tax, you’ll need to contact HM Revenue and Customs (HMRC) directly.
If you’re paid more than you should be, you will need to pay it back.
Tell your manager
As soon as you realise you’ve been overpaid, tell your manager about it. They will find out how you can pay back the extra amount you’ve been paid. If you don’t mention it you may have to go through a disciplinary procedure and could end up losing your job.
Getting the money back
The council has the right to take the extra money back, and in the end we will do all we can to get it (after all, the money the council has comes from people’s taxes).
For example, the amount in your next pay packet might be reduced. But however it happens, you’ll be told about it before anything is done.
If you were paid too much over a long period, you won’t have to pay it back all at once but the aim will be to recover the money within a year.
If you leave the council before paying the money back, we’ll still work to get it back, if necessary through our Legal Recovery Service.